Empathy in design is huge, even as researchers, right? This article shows an example of health workers and researchers on the ground who are most effective due to their connection with the community.
"By being from the community, by speaking their language, by having
these shared life experiences, they are able to break through and engage
patients in ways that we, as providers, often can't."
Dr. Clemens Hong, Los Angeles County Department of Health Services
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